Membership Pro
- How do I activate Membership Pro?
- What are the advantages of Membership Pro?
- How much does Membership Pro cost?
- I do not want to activate Membership Pro. What should I do?
- How long does Membership Pro last?
- I have an active Membership Premium. What will change when Membership Pro is activated?
My Account
- Where can I find the bills of lading and invoices for my orders?
- How can I report a delivery delay/issue?
- Where are the projects I’ve started saved?
- How can I check or edit my profile information, such as my shipping address?
- What are the payment methods available?
- How can I sign up on Album Epoca?
Services
- What characteristics must the uploaded files have in order for the products to be created?
- How many images can I include in an AE Veloce project?
- Do you have an editor to design your products?
- What are the warranty terms for Album Epoca products?
- How is the yearly purchase amount calculated upon expiration of my AE Membership Premium?
- How is the year end rebate of AE Membership Premium growth plan issued?
Promotions
Products
- What packaging is provided for Albums and Event Books?
- What formats and sizes of Albums are available?
- What sizes are available for Frames?
- What are the AE Guides and what do they contain?
- How can I deliver digital project files to my clients?
- Can I order individual prints?
Orders
- How can I make sure that the colors match between my on-screen preview and the print?
- How should I position the images in my design?
- How can I design an Album or Event Book?
- How can I order duplicates for parents and relatives?
- What do I do if I've made a mistake on an order that I've already confirmed or received?
- Where can I find the dimensions to create an Event Book photographic cover?