Membership Pro
- How do I activate Membership Pro?
- What are the advantages of Membership Pro?
- How much does Membership Pro cost?
- I do not want to activate Membership Pro. What should I do?
- How long does Membership Pro last?
- From when is the Growth Plan calculated?
My Account
- Where can I find the bills of lading and invoices for my orders?
- How can I report a delivery delay/issue?
- Where are the projects I’ve started saved?
- How can I check or edit my profile information, such as my shipping address?
- What are the payment methods available?
- How can I sign up on Album Epoca?
Services
- How can I cancel or change a request for Full Service Design?
- How can I review product details and the images I have uploaded in a Full Service Design project?
- What characteristics must the uploaded files have in order for the products to be created?
- How many images can I include in an AE Veloce project?
- Do you have an editor to design your products?
- What are the warranty terms for Album Epoca products?
Promotions
Products
- Can I request changes to a product's features beyond what is available in the catalog?
- What packaging is provided for Albums and Event Books?
- What formats and sizes of Albums are available?
- What sizes are available for Frames?
- What are the AE Guides and what do they contain?
- How can I deliver digital project files to my clients?
Orders
- Can I change the orientation of my product?
- Why is the resolution of the images I see in the preview different from my original files?
- How can I make sure that the colors match between my on-screen preview and the print?
- How should I position the images in my design?
- How can I design an Album or Event Book?
- How can I order duplicates for parents and relatives?
Shipments & Deliveries
- How are FedEx shipping taxes to UK changing in 2025?
- How are FedEx shipping taxes to Canada changing in 2025?
- What is an EIN/FBN requested for shipping my order?
- Can I change the delivery address of my order?
- Where can I find the Album Epoca products?
- How can I find a professional photographer in my area?